Behavioral Health Medical Virtual Assistant – Scheduling, Patient Intake

🔥 13 hours ago

🇵🇭 Philippines – Remote

💵 $10.4k - $12.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Answer inbound patient calls professionally and clearly. • Gather and accurately document patient information and inquiries. • Assist new and existing patients with appropriate non-clinical questions. • Follow up promptly on patient inquiries and appointment requests. • Identify requests that can be handled independently versus those requiring provider escalation. • Schedule, confirm, and update patient appointments. • Manage multiple calendars and scheduling sources. • Prevent double bookings and help resolve scheduling conflicts. • Manage appointment notifications and scheduling changes. • Monitor email and referral channels for new patient inquiries and referrals. • Follow up with prospective patients and referral requests. • Collect patient information and coordinate paperwork and forms. • Move prospective patients through intake into booked appointments. • Verify patient insurance eligibility and coverage. • Support prior authorization workflows. • Screen and route medication refill requests. • Triage patient messages and escalate appropriately to the provider. • Maintain accurate patient information and documentation in eClinicalWorks.

🎯 Requirements

• Experience as a Medical/Healthcare Virtual Assistant or in a similar healthcare support role. • Experience handling inbound patient calls and patient-facing communication. • Strong spoken and written English. • Strong patient scheduling and calendar management skills, including experience preventing or resolving double bookings. • Experience with eClinicalWorks or similar EHR/EMR systems. • Experience using Google Calendar, including coordinating appointments across integrated scheduling systems. • Experience using RingCentral or similar phone systems for patient calls and communication. • Familiarity with patient intake, insurance verification, and prior authorization workflows. • Ability to appropriately triage and escalate patient or clinical messages. • Strong attention to detail when handling patient information, referrals, and appointment requests. • Organized, responsive, reliable, and consistent with follow-through. • Comfortable working in a patient-facing mental health practice environment. • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required. • Reliable laptop or desktop computer. • Stable high-speed internet connection (minimum 25 Mbps). • Noise-canceling headset. • Working webcam for virtual meetings. • Quiet and professional work environment. • Preferred: Previous experience supporting a behavioral health, mental health, psychiatry, or similar healthcare practice. • Preferred: Experience coordinating referrals and new patient intake. • Preferred: Familiarity with medication refill request routing.

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off • Access to Tools & Resources • Optional Performance-Based Incentives