Business Development Manager, Player Support

April 22, 2023

PTW

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35 Studios | 25 Years Experience | 03 Continents | 40 Languages

Quality Assurance • Translation • Customer Experience • Talent Acquisition • Quality Engineering

1001 - 5000

Description

•Generating new business / large new logo business with a focus on player/customer support and community management solutions.,. •Creating a client base through content lead outreach campaigns and develop and execute contact strategies including cold calling, social and business networking. •Developing a partnerships strategy in partnership with other key stakeholders in the business and attending client meetings, presentations, trade shows, etc. •Managing the full sales cycle from prospecting to closing and working collaboratively with the delivery teams to creative effective solutions for each new client. •Identify new prospective clients, and develop and execute sales development strategies for these and develop net-new business sales to agreed sales targets •Qualify all sales leads, provide value/benefit assessments, and generate plans to close, and work with the service delivery teams to create quotations for new and existing customers. •Act as Key Account Manager for selected customers, managing the relationship with the client, customer review meetings and participating in the communications with the client and handing over to our Client Partnership Management team.

Requirements

•Experience selling customer services, outsourcing services, or adjacent services - ideally player support, community, and related tech products and services to different stakeholders at all levels of target organizations •Knowledge of Player/Customer Support Management either within business development, account management or operations with a large network of Player Support contacts in the gaming industry. •Experience managing a revenue pipeline with excellent presentation, communication, and interpersonal skills. •Ability to forecast opportunities, be self-motivated, organised, with a passion for gaming. •A network of gaming industry contacts would be valuable. •An organised individual with a passion for gaming. •Proven track record of exceeding targets through building strong client relationships or significant experience of selecting and managing outsourced vendors in the games industry, or alternatively fintech, new gen technologies, or social media sectors. •Refined communication skills across all communication channels with the proven ability to work largely unaided in detecting, qualifying, and closing new business. •Excellent problem-solving, analytical skills with strong experience with spreadsheets, word processing, and sales CRM tools. •Effective time management and must be comfortable working at senior executive contact levels. •Must be self-motivated and able to operate in a remote environment whilst traveling when required. •Must have dedicated workspace if working from home.

Benefits

•Highly Attractive and competitive basic salary with personal incentive plan. •Working with people creating cutting edge interactive entertainment. •Excellent OTE with % based commission package. •Group pension scheme and death in service benefit. •Dynamic and entrepreneurial culture. •Video games focused environment. •The opportunity to work with video games pioneers creating cutting edge interactive entertainment